Terms of Use

This is an agreement between you and Zazz Pizza Pte. Ltd. (“we“, “us” or “our”) governing the use of the website located at www.zazzpizza.sg (“this Website”).


Before using this Website, including placing any order for food and/or beverage items (“Order”) from Zazz Pizza (the “Restaurant”) and/or making any reservation of table(s) at the Restaurant (“Reservation”), we kindly ask that you carefully review these Terms of Use together with the Privacy Notice (also located on this Website) and any additional terms and conditions that may appear on this Website from time to time (“All Applicable Terms”).

By continuing to use this Website and/or using any of the services available through this Website, you agree to be bound by All Applicable Terms. If you do not agree to and/or do not understand the entire or any part of the All Applicable Terms, or if you are under 21 years of age and do not have your parent’s or guardian’s consent to use this Website, please cease use of and exit this Website immediately.


You agree that any and all information, content, graphics, text, files, trade marks, logos and trade names contained on this Website (collectively the “Content”) including the manner in which the Content is presented or appears, are our property, or property of our licensors, as the case may be.

You shall not copy, reproduce, republish, download, post, broadcast, transmit, or otherwise use any Content (whether in whole or in part) on this Website in any way (except for your own personal, non-commercial) use without first obtaining a license or permission to do so from us.


These Terms of Use may be modified, varied, and/or amended by us from time to time and at any time without notice to you whether or not by posting a newly dated version of the same on this Website. You are invited to read the Terms of Use on a regular basis to be informed of these modifications, variations and/or amendments, as they are binding on you.

Please note that the Content on this Website may not be up-to-date at any given point in time, and we are neither under any obligation to ensure that the Content is up-to-date nor to update it.

Whilst we endeavour to ensure the accuracy and completeness of the Content on this Website, we make no representations, warranties or guarantees, whether express or implied, that the Content on the Website is accurate, complete or up-to-date, nor are we under any obligation to ensure the same. Any reliance on the Content provided is solely at your own risk, and we shall not be liable for any loss or damage or inconveniences caused therefrom.

All pictures and photographs contained in this Website are provided as illustrations for reference and information only. The actual product may differ from the pictures and photographs.


All personal data collected from this Website shall be dealt with in accordance with the privacy policy set out in the Privacy Notice located on this Website. The Privacy Notice is to be read and construed together with these Terms of Use.


This Website may provide links to other websites or resources. You acknowledge and agree that we are not in any way responsible or liable for the availability of such external websites or resources, and the provision of such links in this Website does not in anyway represent an endorsement thereof by us and we are not responsible or liable, directly or indirectly, for the privacy practices or the content of such external websites or resources, including without limitation any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.


Before placing an Order through this Website, you will be required to provide us with the requisite information to enable us to process the Order.  Such information includes but is not limited to your name, email address, contact number and delivery address (where applicable). The information provided is required to be correct, valid, accurate and up-to-date so that we may complete the Order and, where applicable, provide its delivery. Kindly refer to the Privacy Notice on this Website for details on how your personal data would be collected, used and disclosed by us.

In placing an Order, you will have the option of creating a password protected online account (your “Account”) on the Website wherein your personal information would be stored. You are solely responsible for ensuring the completeness and accuracy of the information provided, and we shall not be liable for any loss or damage relating to activities, including any unauthorised transactions or use, under your Account. You are therefore advised to maintain utmost confidentiality in matters relating to your Account username and password (“Account Details”).

In the event that we discover or have any reason to suspect that your Account or Account Details are used by someone other than yourself, or for any inappropriate or unlawful purpose, we reserve the right to suspend and terminate the use of your Account immediately, including the processing of any pending transaction(s) in the Account.  Such suspension and/or termination may result in you having to create a new account, and all information and benefits from the suspended or terminated Account ceasing to be valid.

You may make an Order by selecting food and/or beverage item(s) from the catalogue contained in this Website and making payment for the items and their delivery.  You are responsible for ensuring the correctness and completeness of the Order. 

After acceptance of the Order and receipt of payment by the Restaurant, the said Order shall be prepared and, at your selection, the said Order shall either be delivered to an address pre-specified by you in the Order, or be collected by you or your representative at the Restaurant.  No changes, cancellation or refund of Orders can be made otherwise than expressly set out in, and in accordance with, these Terms of Use.

If any item(s) in the Order is totally or partially unavailable after the Order has been accepted and payment received by the Restaurant, we will contact you to inform you of the unavailability of the item(s), and you can opt to replace the unavailable item(s) with other item(s) of equal or lower value, replace the unavailable item(s) with other item(s) of greater value and make payment of the difference in value of the item(s) or cancel your Order.


The prices payable for Orders and the delivery charges are those displayed on this Website as at the date the Order is placed, and may be subject to any applicable prevailing government taxes. For the avoidance of doubt, the price does not include delivery charges which is separately borne by you.

We reserve the right to modify the prices at our sole discretion at any time. Should any price on the Website contain any error, we shall inform you of the correct price and if the correct price is not accepted by you or if we are not able to contact you and obtain your confirmation to the acceptance of the correct price, we reserve the right to cancel the Order.

The mode of payment for an Order (including the delivery charges where applicable) will be the mode selected by you during the placing of an Order on the Website. For credit or debit card payments, further authorisation from you may be necessary in order to complete the payment transaction. Should the required authorisation not be received by us or our payment service provider, we reserve the right to cancel the Order.

Preparation for an Order will only commence after valid and full payment for the Order is received by us.


Delivery charges are as indicated in respect of each Order, taking into consideration the distance between the delivery address and the Restaurant.

We do not provide delivery services for orders below amounts prescribed by us from time to time.  You may arrange to pick-up the Order at the Restaurant if the Order does not meet this minimum requirement or if we do not deliver to the delivery address indicated by you.

Unless otherwise informed, our delivery hours are from 1200h to 2230h daily. No delivery of Orders will be made or accepted outside of these delivery hours.

Whilst we endeavour to complete delivery of the Order expeditiously, delivery of the Order may be temporarily unavailable or delayed in the event of bad weather or any unforeseen circumstances. All delivery times stated or agreed by us are meant as indicative estimates only, and we shall not be bound by or liable for any inconvenience or loss occasioned to you from late deliveries.  Please ensure that you or your representatives are present at the delivery address to receive the Order.

Our delivery service is subject to the availability of our resources and we reserve the right to cancel or reject any delivery request at our sole discretion.

We may use third party delivery service providers to perform delivery of the Orders.  We shall not be liable for any inconvenience or loss occasioned to you from any late deliveries or mishandling of the Order, which is attributable to the third party delivery service provider.


Reservations may be made through this Website. All Reservations are subject to availability and may be r changed at our sole discretion with prior notice to you. We may call you to confirm your reservation and if you are uncontactable for any reason to confirm the Reservation, we reserve the right to cancel the Reservation.

All Reservations made are subject to receipt of confirmation given by the Restaurant. Each confirmed Reservation is held only for 15 minutes after the reservation time and the Restaurant has the right to release the reserved table to other customers if you are not present by the said 15-minute period.

Whilst we endeavour to seat customers promptly, you may be required to wait for a reserved table to be ready.

Any arrangement or reservation made between you and the third party (e.g. reservation service partner) named on or linked to from this Website is at your sole risk and responsibility.  We do not make any warranty or guarantee on behalf of these third parties and expressly exclude all liability or damages arising from any loss arising from your use of the services of these third parties.


The Restaurant may from time to time and at any time introduce or implement loyalty rewards program (“Loyalty Program”) which may be subject to such terms and conditions as it may impose, and which may have a validity period up to such time as the Restaurant may determine.  It is your responsibility to ensure that you comply with all conditions including for example, keying in the necessary particulars to avail that Order under the Loyalty Program, failing which the Restaurant shall not entertain any request for that Order to be included in the Loyalty Program.

Rewards earned under the Loyalty Program cannot be transferred and cannot be exchanged for cash.


This  Website is provided on an “as is” and “as available” basis without any representation or endorsement and we make no warranties or guarantees of any kind, whether express or implied, in relation to this Website in any manner whatsoever, including but not limited to, warranties or guarantees of satisfactory quality, fitness for a particular purpose, compatibility, security, accuracy, conditions of completeness, or any warranty or guarantee which may habitually arise from course of dealing or in trade. In particular, we do not warrant:

  • that the files available on this Website are free from viruses, contamination or destructive features. We hereby expressly exclude any liability for damage to your computer system or loss of data arising from your use of this Website;
  • that the Content on this Website is free from errors or omissions. You acknowledge that the Content of the Website may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law;
  • that this Website will be available for access, uninterrupted and in a full operating condition at all times. You acknowledge that access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data, loss of profits, Orders delivered or non-delivered Orders arising out of, or in connection with, the use of or inability to use this Website.


You are prohibited from doing any act that (i) we may in our own discretion deem inappropriate; (ii) is unlawful or illegal; (iii) would be deemed an unlawful act or to lead to any unlawful act; or (iii) is prohibited by any laws, including but not limited to:

  • using this Website (or any part of this Website) for any illegal purpose or in any way that may lead to the encouragement, procurement or carrying out of any criminal activity;
  • uploading, transmitting or otherwise disseminating through this Website: (a) any computer viruses, macro viruses, Trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; (b) any material which is defamatory, offensive, or of an obscene, vulgar, indecent or menacing character, or that may cause annoyance, inconvenience or needless anxiety; or (c) any material which is copyrighted (unless you are the copyright owner or have valid permission of the copyright owner to post it), or reveals trade secrets (unless you own them or have valid permission of the owner) or infringes on any other intellectual property rights of others or on the privacy or publicity rights of others;
  • using this Website in a way that may cause it to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired, including, without limitation, “overloading”, “flooding”, “spamming”, “mailbombing” or “crashing”;
  • sending unsolicited e-mail or messages, including promotions or advertising of products or services through or on this Website; or
  • accessing or attempting to access any part of this Website that you are not authorised to access. You shall not penetrate or attempt to penetrate any Website security measure.


You shall be fully responsible for (and shall fully indemnify us from and against) all claims, liabilities, damages, losses, costs and expenses, including legal fees, suffered or incurred by us arising out of any breach of these Terms of Use by you or your representatives, and any other liabilities arising out of or in connection with your use of this Website, or the use by any person who accesses this Website with your internet account or internet protocol address or otherwise on your behalf.

GOVERNING LAW These Terms of Use shall be governed and construed in accordance with the laws of Singapore. Any dispute or claim arising out of or in connection with these Terms of Use shall be subject to the exclusive jurisdiction of the Singapore courts.